Feedback & Complaints
At Saint Ignatius’ College we are committed to delivering high quality education and care to our students. We are also focused on creating an environment for all members of the College community where they can feel welcomed, valued and supported. Feedback from our community is therefore necessary and beneficial in allowing us to deliver on our commitment.
As we strive to meet the needs of every member of our community we have established a system to facilitate open communication where users can feel comfortable to provide feedback or raise concerns and complaints.
For your convenience, we provide you the following options:
Providing general feedback
In following the principles of Ignatian leadership, we strive to practice two-way communication with all members our College community. We understand that listening to the voices within our community is vital for identifying areas for improvement and opportunities for growth. For this reason, we welcome all types of feedback related to any aspect of the College.
Email your feedback to a relevant member of staff
In providing general feedback we advise you to contact the relevant member of staff by email. Email addresses can be obtained by contacting the Junior School Front Office on 8130 7100 or Senior School Front Office on 8334 9300. Alternatively if you are a current parent you may access email addresses for all members of College staff via Moodle or the Ignatius App. Email addresses for all staff follow the template below:
Upon receiving your email, the recipient will aim to acknowledge receipt within 24 hours and inform you of an action plan for addressing the issue you have raised.
If you are unsure about the best person to contact please email firstname.lastname@example.org and delivery of your message to the most suitable recipient will be arranged for you.
Reporting complaints or disputes
In reporting complaints or disputes we ask that you please consider the College’s Procedure for Reporting and Resolving Complaints. To access the full document please CLICK HERE.
If you feel that your complaint is of a critical nature and requires immediate attention we advise you to contact the Executive Assistant to the Leadership Team, Ms Anne-Marie Burgess on 8334 9321 in the first instance. Ms Burgess will aim to connect you to the relevant member of the Leadership Team in a timely manner.
Should your matter involve a complaint of abuse against any member of staff, present or past, of a Jesuit school or other ministry please visit the Professional Standards page for further direction.